Case Studies

Quick lease Car Rentals is a mid-to-large company in the Dubai area that provides automotive and car rental services. It owns a huge inventory of vehicles; including economy cars and SUVs to luxury, and caters to individual customers and corporate drivers. The main services offered are self-drive and chauffeur-driven services, long-term corporate rentals, and value-added services like child seats, GPS as well as insurance upgrades.

As Quick lease expanded, the operation bottlenecks were formed by manual booking systems, spreadsheets, and phone-based coordination. Employees were not able to monitor the availability of the fleet, to make sure the bookings were done properly and to process invoice generation effectively. There was friction and a lack of trust as customers were faced with delays, lack of transparency as well as limited digital access to their rental history.

RAALC Law Firm is a highly established law firm in Dubai, United Arab Emirates that offers a broad spectrum of legal services such as corporate law, civil litigation, family law, criminal defense, and immigration services. RAALC employs a large internal team of lawyers, legal assistants, and administration employees with an ever increasing number of clients (individuals, startups, and large businesses).

With the growth of the firm, its dependence on paper-based operations and the spreadsheet-based workflows started to inhibit the efficiency. The distribution of the case files was spread over several systems, communication was fragmented and appointment making had to be coordinated manually at all times. Clients frequently relied on telephone conversations or e-mail messaging to be updated, which decreased transparency and administrative burden.